Event type: Virtual Event
10:00 AM (UTC-05:00) Central Time (US & Canada)
Many service management teams are increasing their use of AI agents to offload many manual tasks from overworked service desk staff. Other teams are unlocking staff productivity with agentic AI agents that don’t just make suggestions but also can act in concert with your staff.
Join our upcoming webinar to discover the latest innovations in BMC Helix ITSM with the 26.2 release. Our session will explore new features that streamline workflows, enhance user experiences, and optimize service management resources.
Our speakers will walk through key enhancements, including:
- Leverage Helix ITSM to improve IT service management outcomes with an AI agent that autonomously manages the ticket lifecycle
- Automate post‑incident reviews by turning incident data into structured insights, clear root cause analysis, and actionable improvements that reduce repeat incidents
- Increase MSFT Teams integration to bring Employee Navigator workflows directly into MSFT Teams, boosting productivity, clarity, and adoption across your team