Anthony Okumora is Vice President of Product Management at BMC Helix, where he leads Service Management, HelixGPT, and platform strategy, driving the shift toward agentic AI-led operations. With more than a decade of experience at ServiceNow, Zendesk, Coupa, and BMC, he has launched category-defining products, scaled global AI platforms, and shaped product strategies designed to deliver measurable enterprise impact. Previously, Anthony built ServiceNow’s Service Portfolio Management Suite and led enterprise product marketing at Zendesk. He brings deep expertise in AI, ITSM, and platform innovation to helping organizations transform how they operate and deliver value.