| Time | Name | Speakers |
|---|---|---|
| 8:30 AM - 9:15 AM | Registration and Breakfast | |
| 9:15 AM - 9:30 AM | Welcome, Introductions, and Objectives | Ralph Filippelli, Country Director, CA David Sims, VP, Global Industries & Government |
| 9:30 AM - 10:00 AM | Keynote: Reset the Limits of IT from Reliability to New Possibility | Jeff Hardy, CRO |
| 10:00 AM - 11:00 AM | Product Strategy and Road map | Juergen Hauser, Sr. Director, Product Management Michi Schniebel, Sr. Director, Product Management |
| 11:00 AM - 11:15 AM | Networking Break | |
| 11:15 AM - 11:45 AM | AI Agents Driving the Next Wave of ServiceOps | Haroon Ahmed, VP, Customer Engineering |
| 11:45 AM - 12:15 PM | Roadmap for a successful HelixGPT implementation | Chris Hughes, AVP, Solution Engineering |
| 12:15 PM - 1:15 PM | Lunch | |
| 1:15 PM - 1:45 PM | Evolving Support with AI | Manuel Perez, Director, Customer Support |
| 1:45 PM - 2:30 PM | Helix Agentic Coding | Saurabh Thuse, Sr. Product Development Architect |
| 2:30 PM - 2:50 PM | Building a custom HelixGPT Agent | Felicia Amonoo-Coleman, Principal Technical Instructor |
| 2:50 PM - 3:05 PM | Wrap-up | Ralph Filippelli, Country Director, CA |
| 3:05 PM - 3:15 PM | End of General Sessions (Break for remaining attendees) | |
| 3:15 PM - 4:45 PM | BMC Helix Agentic AI Hands-on Experience | Saurabh Thuse, Sr. Product Development Architect |
*Attendees wishing to participate in the Hands-on Experience are encouraged to bring a laptop
*We look forward to seeing you in Ottawa!