| Time | Name | Track |
|---|---|---|
| 9:30 AM - 10:00 AM | Registration and Check-In | |
| 10:00 AM - 10:10 AM | Welcome to the Saudi Arabia Helix Roadshow | |
| 10:10 AM - 10:40 AM | CEO Keynote | |
| 10:40 AM - 11:10 AM | External Keynote- Finding your Everest | |
| 11:10 AM - 11:40 AM | Reimagining Work in the Agentic Era: From Human Expertise to AI-Powered ServiceOps | |
| 11:40 AM - 12:10 PM | Partner Spotlight & Networking Break | |
| 12:10 PM - 12:40 PM | Fireside Chat: From Front Lines How Enterprise Leaders Master ServiceOps with Agentic AI | |
| 12:40 PM - 1:10 PM | Product Strategy and Roadmap | CIO Roundtable with Ali Siddiqui |
| 1:10 PM - 1:45 PM | Lunch | |
| 1:45 PM - 2:15 PM | Session 1: Intelligent Customer Service Management: The Future Is Here | BMC Helix Agentic AI Hands-on Experience Drop-in |
| 2:20 PM - 2:50 PM | Session 2: Controlling Complex IT Environment | BMC Helix Agentic AI Hands-on Experience Drop-in |
| 3:00 PM - 3:30 PM | Session 3: Do More With Less – Cost Simplification | BMC Helix Agentic AI Hands-on Experience Drop-in |
| 3:30 PM - 4:00 PM | Customer and Partner Awards and Closing Note |
*Agenda is subject to change