Thursday, 3rd December 2026

Day 1
1:00 PM - 3:00 PM
Welcome Lunch
1:00 PM - 4:30 PM
Arrivals, Check-ins and Registrations
5:00 PM - 5:30 PM
Welcome Address - AI at Scale: The ServiceOps Advantage
5:30 PM - 6:15 PM
Panel discussion: From Automation to Autonomous Operations - How AI is redefining ServiceOps​
6:15 PM - 7:00 PM
#newBMCHelix: Reset the Limits of IT from Reliability to New Possibility
7:00 PM - 7:10 PM
Customer Excellence Awards
7:10 PM - 7:15 PM
Wrap-up
8:00 PM
Networking Dinner

Friday, 4th December 2026

Day 2
9:20 AM - 9:30 AM
Day 2 Kickoff
9:30 AM - 11:30 AM
The BMC Helix Game Show
11:30 AM - 12:00 PM
Tea break and Innovations Tour
12:00 PM - 12:20 PM
Customer Spotlight: My Helix Story
12:20 PM - 12:50 PM
The Unified Vision: All Roads Lead to BMC Helix
12:50 PM - 1:50 PM
Lunch and Innovations Tour
1:50 PM - 2:30 PM
Customer Spotlight: My Helix Story
2:30 PM - 3:00 PM
Under the Hood: The ServiceOps Deep Dive
3:00 PM - 3:45 PM
AI Workshop
3:45 PM - 4:15 PM
Tea break and Innovations Tour
4:15 PM - 4:45 PM
Succeeding Together
4:45 PM - 4:50 PM
Wrap-up
4:50 PM - 7:30 PM
Free and easy
7:30 PM - 10:30 PM
Gala Night at Ballroom

Saturday, 5th December 2026

Day 3
6:30 AM - 7:30 AM
Beach Walk
7:30 AM - 9:30 AM
Breakfast
9:30 AM - 12:30 PM
Golf and Sound Healing Sessions
12:30 PM - 2:30 PM
Lunch
2:30 PM - 3:30 PM
Free and easy
3:30 PM - 5:00 PM
Commute to the Southern Deck
5:00 PM - 9:00 PM
Dinner by the Beach at Southern Deck

Sunday, 6th December 2026

Day 4
6:30 AM - 7:30 AM
Beach Walk
7:30 AM - 10:00 AM
Breakfast
10:00 AM
Checkouts as per flight schedule (from Hotel Lobby)

* Agenda is subject to change