Friday, July 31, 2026
8:30 AM - 9:30 AM
Registrations and Welcome Breakfast, tea and coffee
9:30 AM - 10:00 AM
Welcome to BMC Helix  Roadshow
10:00 AM - 10:30 AM
Reset the Limits of IT from Reliability to New Possibility​
10:30 AM - 11:00 AM
Customer Speak​
11:00 AM - 11:30 AM
PARTNER SPOTLIGHT / BOOTH VISIT / NETWORKING TEA BREAK​
11:30 AM - 12:15 PM
Panel discussion:​


From Automation to Autonomous Operations - How AI is redefining ServiceOps​

12:15 PM - 1:00 PM
Product Strategy and Roadmap​
1:00 PM - 2:00 PM
LUNCH
2:00 PM - 2:30 PM
Customer Speak​: AI Operations

Observability, service topology and intelligent automation for modern operations

2:30 PM - 3:00 PM
Customer Speak:​
  • Using AI to Drive Employee Experience​
  • Controlling Complex IT Environment​
3:00 PM - 4:15 PM
BMC Helix Agentic AI Hands-on Experience​ & ​Build Your Own Custom HelixGPT Agent
Telco Breakout​
4:15 PM - 4:45 PM
PARTNER SPOTLIGHT / BOOTH VISIT / NETWORKING TEA BREAK​
4:45 PM - 5:30 PM
Celebrity Speak​
5:30 PM - 5:45 PM
Wrap-up