BMC Helix agentic AI for zero-X operations
Communication service providers (CSPs) and telco operation teams are drowning in tool fragmentation, telemetry overload, and workflow friction.
BMC Helix is a DTW Ignite sponsor, and a participant in two Catalyst projects, we will also be presenting on the Loft stage.
Connect with us and see how CSPs are converging service and operations to deliver the a zero-X experience: zero wait, zero touch, and zero trouble.
Vodafone is delivering better customer and employee experience with BMC Helix powered self-service and issue prevention.
Results include:
- 37% reduction in emails to the service desk
- Improved MTTR for 20K+ incidents a day
Agentic AI in action
BMC Helix agents drive closed-loop, zero-X operations with automated impact analysis, service coordination, and knowledge creation.
Check out BMC Helix agentic AI at the event:
TM Forum Catalyst: Multi-Agent Intelligence for Packet Core Operations (C26.0.996)
BMC Helix is joining Telus, Comparo, Telia, and Nokia to demonstrate multi-agent collaboration to detect, enrich, reason about, and resolve network anomalies.
Join the project presentation
When: 25 June 10:50 CEST
Where: Innovation Arena stage
Featuring: Sara Coppo, Telco Programs Lead, BMC Helix
For more details:
- Check out the Catalyst page
- Visit the Catalyst booth
- Autonomous Network Innovation - Kiosk i3.18
TM Forum Moonshot Catalyst: Autonomy Accelerated: Connected Intelligence for Reliable Agentic Operations - Phase III (C26.0.938)
The Moonshot Catalyst project explores use cases to achieve zero-touch autonomy in service management, including incidents, problems, configuration changes, and closed-loop learning.
BMC Helix is joining Infosys, T-Mobile, Nokia, Telenor, Qvantel, and more to create a model for innovation to leverage agentic communication and coordination.
Join the project presentation
When: 23 June 4:15 CEST
Where: Innovation Arena stage
Featuring: Sara Coppo, Telco Programs Lead, BMC Helix
For more details:
- Check out the Catalyst project page
- Visit the Catalyst booth
- Autonomous Network Innovation - Kiosk i3.16
The Loft Stage: How AIOps and Agentic AI Converge to Deliver Autonomous Operations
What is really holding back autonomous operations for CSPs? Is it technology, data, or trust? Or is a new approach needed?
This session will explore how the convergence of IT service and network operations with agentic AI is creating new possibilities for CSPs to advance toward the industry’s autonomous networking goals.
Join the session:
How AIOps and Agentic AI Converge to Deliver Autonomous Operations
When: Coming soon
Where: Loft stage
Featuring: Hector Villena, AVP WW Sales, Telco, BMC Helix
BMC Helix Solutions for Telco
Visit our Stand 332 to experience agentic AI:
BMC Helix Service Operations for Telco:
Ensure continuous operations with autonomous service assurance from end-to-end, agent-assisted service and operations management
BMC Helix AIOps
Get to zero-X operations with AI-powered detection, noise reduction, best action recommendation, and automated remediation.
AI-driven service impact and resolution
Dramatically change the response effort and reduce MTTR with intelligent incident, change, and problem management that prioritizes tickets, accelerates troubleshooting, and validates change impact.
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