Kiran Diwakar, VP Product Management, BMC Helix

Learn how BMC Helix connects AIOps, ITSM, and agentic AI into a single ServiceOps flow, from detecting an issue to resolving it. Walk through journeys that start with the business outcome, then show how AI agents correlate events, recommend the best action, and automate resolution across teams and tools. Learn how this approach reduces manual handoffs, speeds incident resolution, and prevents issues before they reach production.

Meet the Applied AI Engineering team and learn about our portfolio of AI agents and apps solving service operations challenges for Helix customers. Get an early look at the solutions we are building next, and share which ones would deliver the most value for your organization.

• How to design and build agents using Agent Studio
• How to create and integrate custom tools
• Key concepts of Helix agentic architecture and workflows
• Practical use cases across ITSM and ITOM
   

Technical practitioners, developers, architects, and partners interested in building and extending AI-driven solutions on the BMC Helix platform.

Join a full-day, hands-on workshop designed to help customers learn how to build AI-powered agents using BMC HelixGPT Agent Studio. Through guided labs, participants will gain practical experience creating agentic workflows, integrating tools, and applying low-code/no-code techniques to real-world service management scenarios.
The workshop introduces the core concepts of Helix agentic coding, enabling attendees to understand how agents orchestrate tools and automate tasks across IT environments.